Refund Policy
Last Updated: May 28, 2026
At The Simple Healthy Hub, we aim to provide high-quality digital products, printables, and (in the future) physical products that are clearly described and valuable to our customers.
By purchasing from this website, you agree to the terms outlined in this Refund Policy.
1. Digital Products
Due to the nature of digital products, all sales are generally final once a purchase has been completed.
Digital products include but are not limited to:
- eBooks
- Printable resources
- Templates
- Guides
- Downloadable wellness materials
- Digital courses or files
Once a digital product has been downloaded or accessed, it cannot be returned.
For this reason, we do not typically offer refunds, exchanges, or cancellations on digital products.
2. Exceptions for Digital Products
Refunds for digital products may be considered in limited circumstances, such as:
- You were charged incorrectly or multiple times
- The file is corrupted or cannot be accessed and cannot be replaced
- You did not receive access to the product after purchase
If you believe you qualify for a refund under these circumstances, please contact us at:
We will assess refund requests on a case-by-case basis.
3. Physical Products (Print-on-Demand Fulfilment)
In the future, The Simple Healthy Hub may offer physical products fulfilled by third-party print-on-demand providers such as Printify and similar services.
All physical products are produced and shipped by independent fulfilment partners. While we work closely with these providers, they are responsible for manufacturing, packaging, and shipping your order.
If you experience an issue with a physical product, please contact The Simple Healthy Hub directly. We will handle your request and coordinate with our fulfilment partner on your behalf.
Refunds or replacements for physical products may be considered in cases such as:
- Item arrived damaged
- Item is defective
- Incorrect item was received
To help us resolve issues quickly, we may request clear photos of the product and packaging.
We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided by the customer.
4. Third-Party Fulfilment Responsibility
Because physical products are fulfilled by third-party providers, resolution of issues may require review under their production and shipping policies.
Where a claim is approved by the fulfilment provider, we will arrange a replacement or appropriate resolution as quickly as possible.
5. Refund Processing Time
If a refund is approved, it will be processed back to your original payment method where possible.
Processing times may vary depending on your bank or payment provider.
6. Chargebacks
We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider.
Unresolved chargebacks may result in restricted access to future purchases or services.
7. Contact Information
If you have any questions about this Refund Policy or need assistance with an order, please contact:
The Simple Healthy Hub
Email: info@thesimplehealthyhub.com